Frequently Ask Questions

FAQs

TOG Thermometer FAQ

The device only comes in one colour - white. The device colour shown comes from the night light colour.

The device requires WiFi to operate in any mode. For situations where coverage might not always be possible we recommend using a Mobile WiFi Hotspot to first boot the device, and then the hotspot can be turned off. Note: without an active internet connection temperature prediction will be impacted.

Our device is built to help you from newborn to toddler - features like "Night Mode" overnight temperature prediction help as your baby gets older and starts to sleep through the night, and Time To Rise help your little one understand the difference between night time and when it's OK to wake.

Shipping FAQ

We send out all orders placed before 10am AEST same day by Australia Post, and typical postage times for Australian capital cities is 2-5 business days. See our shipping guidelines for more details here
You’ll be automatically emailed a tracking number as soon as your order is being prepared for dispatch. If you haven’t received this email please check your email spam filters to ensure the email wasn’t blocked.
Absolutely, please send us an email support@sleeplikegoldilocks.com with your request before 10am AEST to ensure your order isn’t shipped out.
Please reach out to us immediately as we ship all orders made before 10am same day - best email is support@sleeplikegoldilocks.com

Returns FAQ

We offer 100 day risk free trial, including free return postage within Australia. Return Policy
We're sorry to hear that your Goldilocks has arrived damaged and understand that this can occasionally happen while it is on the way to you. If it does, we will provide you a new Goldilocks. It's simple to organise, please follow the steps below:

1. Take photos of the defect.
2. Send the photos to us with your order number.

Once received, we will be happy to send you a replacement Goldilocks.
If we haven't answered your question here, please contact us via our contact page and we will get back to you ASAP.