Shipping policy

All orders are shipped from our warehouse in Melbourne, Victoria.


We aim to process all orders on the same business day as they are placed.
Please note that in busy periods (such as sales or holiday periods) dispatch of orders may take longer than the above time frames and we appreciate your understanding of this.

There may be instances when items purchased are sold out on the same day of purchase, in this case, we will contact you to advise that this has happened and advise of what action needs to be taken. Orders are subject to availability and Sleep Like Goldilocks reserves the right to cancel any order, for any reason, including due to unavailability.


CLOSED - 2025 Christmas Shipping Cutoff

FIND A RETAILER

Express Post (Metro Only):


 Cut-off date

NSW, ACT, VIC, QLD, SA

23 December 2025

NT, TAS and WA

22 December 2025

 

For more details visit Australia Post

 

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Please ensure that you double-check the address on your order, as any parcels marked "Returned to Sender" due to an incorrect mailing address or missed delivery will be mailed again at the expense of the buyer. 

 

Pre Order items:

Pre Order simply means that the item is not yet available for shipment in our warehouse. Items purchased on pre-order may take between 1-4 weeks to be delivered. Having a pre-order item amongst other items in your order will hold back the delivery. Email us at info@sleeplikegoldilocks.com if you would like to arrange an alternative. Please note: Delivery dates included in the description of items are approximate and subject to change. The shipping window stated reflects when the item will be shipped out - you need to allow a few days for it to arrive depending on your selected shipping method & where you are located.

 

Shipping:

We offer FREE Shipping across Australia and New Zealand!

Method


Delivery time (Guideline Only )

Australia Post - Standard Registered

 

Metro areas (Sydney, Melbourne, Adelaide):

  • Dispatch within 24 hours (Monday-Friday)
  • Expected delivery time: 2-3 business days

 

Metro areas (Brisbane, Perth):

  • Dispatch within 24 hours (Monday-Friday)
  • Expected delivery time: 3-8 business days

 

Non-metro areas:

  • Dispatch within 24 hours (Monday-Friday)
  • Expected delivery time: 5-10 business days

 

Customs and Duties (Note: This applies to international orders ONLY):

We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Sleep Like Goldilocks is not liable for any customs taxes or duties. If you do refuse to pay the customs fees that are charged and the order is returned to us, any fees that are applicable for the return of the parcel to us will be deducted from the refund of your order (please note original shipping fees cannot be refunded either).

Also note, as a registered business we are unable to ship international orders as a ‘gift’ and all shipments must be declared as ‘merchandise’.

 

Shipping Terms & Conditions:

1. While we do everything we can to ensure your order is delivered within estimated delivery times, we cannot guarantee your item(s) will be delivered within these time frames. In busy periods, shipping times may take longer. 

2. We cannot be liable for any loss or damage incurred by any person as a result of the delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

3. Delivery times do not include weekends or public holidays.

4. International orders do not include customs or duties; you may be liable for these once the parcel reaches its destination country. We cannot advise of the possible customs or duties you may be responsible for.

4. Customs delays may add to shipping/delivery time frames.

5. You must ensure that you have provided the correct address for delivery. Once your order is processed; we are unable to change the shipping address. It is the buyer's responsibility to ensure that this is correct. We are unable to give refunds if we are supplied with an incorrect address. If a re-shipment of the order is required because of an incorrect address (once an order is returned to us for this reason), the buyer will be responsible for additional shipping costs.